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Can I paint and hang things on my walls?

Your apartment is YOUR home, so feel free to bring out your creative side. Keep in mind, prior to your move-out, you will be required to bring the walls back to the original condition they were in when you moved in (including, but not limited to, changing paint, filling nail holes, etc.).

Do I need to show ID when I apply for a rental apartment?

Yes. As part of the application process, we are obligated to ensure that a renter is who they say they are.

Does Greenwin conduct property inspections?

Yes, we conduct regular and thorough inspections of the building structures, roofs, HVAC systems, electrical and plumbing, fire and security systems, grounds, landscaping, parking, and more. Each rental property has a comprehensive preventative maintenance program in place. As well, our property managers and in-house engineers conduct monthly and annual assessments of each and every building.

What can I put down my building’s garbage chute?

If your building has a garbage chute, be sure to refer to the signage around it for directions on proper use. In all cases, make sure that items are securely tied in a small bag prior to being disposed of. Loose garbage and large items should not be thrown down the chutes at any time.

Does my building recycle?

Yes! All Greenwin buildings have a recycling program. When disposing of waste, please remember to separate materials carefully, as it is important to minimize contamination. If garbage is mixed with recycling, the contaminated loads cannot be recycled. In addition, cardboard boxes should be broken down prior to placing them in the bin to preserve space. For details on what goes where, see above.

Does my building compost?

Many of our buildings currently feature a compost stream, and we are actively in the process of extending this option to all buildings equipped with the necessary infrastructure. To determine if your building already has an organics stream in place, ask your site team.

What should I do with furniture or oversized items?

Large items, including appliances, mattresses, furniture, tires, TVs, large metal items, and anything else that does not reasonably fit into a waste bin, must be taken directly to a public waste drop-off center or be picked up by a garbage removal service arranged by the resident. To keep our buildings safe and sanitary, items are not to be left on the floor anywhere in the building or outside of the bins in the garbage areas.

To help with your junk removal needs, Greenwin has partnered with 1-800-Got-Junk? to offer residents a #SuiteDeal on junk removal services. To claim your deal, click here.

Where should I dispose of my old electronics?

Be sure to check with your site team to see if we offer e-waste collection on site. Otherwise, electronic waste should be taken to your buildings designated location for oversized items or a designated e-waste collection location. This ensures proper recycling and prevents environmental harm that could be caused by improper disposal.

How do I report improper waste disposal?

If you notice improper use of the waste management systems available at your building, report these instances to your site team. They can further support in educating other residents on proper waste management as well as take the necessary steps to ensure the issue does reoccur.

How often are the garbage chutes cleaned?

We make all efforts to monitor our chutes and ensure that they are cleaned when necessary. If you notice your building’s chute requires cleaning, kindly contact your site team for more details on specific cleaning schedules or timelines.

How can I pay my rent?

In accordance with your Tenancy Agreement, your rental payment is due on or before the first of each month. For your convenience, we have created an online portal for you to make your rental payments in the comfort of your own home. Through myGreenwin you can pay your rent via credit card, debit card, pre-authorized payments and electronic funds transfer. If you do not wish to use myGreenwin to make your rental payments, please send post-dated cheques to our head office at 19 Lesmill Rd., Toronto, ON, M3B 2T3. 

How do I apply for an apartment rental?

Give us a ring, send us an email or drop in to say hello! You can apply for an apartment in person or online by filling out our standard application form. Tip:  Please be sure to bring photo ID, proof of income and your first and last month's rent.

How long does the application process take?

We move quickly. The process generally takes between 24-48 hours.

Is it true Greenwin renters can pay their rent online?

Yes! you can pay rent online through Greenwin's resident portal, myGreenwin.

No computer? No Problem! You've got options:

  • Preauthorized payments
  • Pay right at your bank
  • Phone banking
  • Post-dated cheques
  • Mail your rent cheque to our head office at 19 Lesmill Rd., Toronto, Ontario, M3B2T3

Why Digital?

myGreenwin gives you the power to do all of the following anytime anywhere:

  • Pay rent online or set up pre-authorized payments
  • Submit and track maintenance requests
  • Receive important notifications to your phone before you get home
  • Send messages directly to your building and head office representatives
  • Upload or purchase Renter's Insurance 

Got questions? Want to sign up? Please speak with your Building Representative or email myGreenwin@greenwin.ca.

What does a guarantor need to do?

A guarantor goes through the same reference process as a renter and is also required to sign a guarantor agreement.

What if I am late on my rent?

If rent is not paid on the first (1st) day of the month, we will send a rent notice to remind you that your rent payment is due. If payment is still not received within three (3) days, you will be served with a legal notice that may ensue eviction. Please note that we offer many convenient payment methods to assist you to pay your rent on time.

What if I want to end my lease early?

We understand that there are situations that require you to leave your unit early, however, you will be held responsible for the remainder of your term. Although we make every effort to try and re-rent your unit, you can also assign your tenancy to a suitable renter. You may also discuss further with your Property Manager. 

What is a guarantor?

A guarantor (usually a parent, guardian, family member or friend) is a leaseholder who does not occupy the unit. A guarantor agrees to take joint responsibility for paying the rent if the resident(s) fails to do so. Guarantors are also required to pay for any damages done to the apartment (if the resident(s) does not pay).

What is a lease agreement?

A lease agreement is a legal contract governed by the rules of the RTA that is signed by both the resident(s) and the housing provider. It outlines all the rules to which both parties must comply. Make sure you're familiar with yours!

When is my rent payment due?

All rents are due on the first (1st) day of each month.

Who are the three guys in the photo?

That's brothers Harold, Al and Sam Green building brick ovens circa 1944. Harold, our co-founder, learned the trade of bricklaying as a teenager. He began managing his father Lipa's company, Greenwin Construction, in the early 1950s when he helped pioneer the now-standard method of pre-fabricated house building. In Don Mills - for the first time ever - wall and window sections, floors, roof sections, wall trusses, and stairs were all manufactured at the plant and installed on-site.

During the same time period, other unprecedented techniques were being put to use at our Finch and Bathurst apartment site. Under Harold's leadership, the organization continued to explore, devise and enhance many innovations in construction techniques, ensuring the rapid rise of Greenwin to one of Canada's largest privately-owned real estate development/property management firms.

Who is responsible for repairs?

The housing provider is responsible for maintaining the rental property. However, it is the resident's responsibility to submit maintenance requests for suite repairs. If your building is one of the few that have myGreenwin, feel free to submit your maintenance requests online from the comfort of your own home! 

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