Skip To Main Content

Site/RGI Administrator

Job Location: Toronto, ON
Job Type: Full Time
Wage Type: Salary
Wage Amount: TBD

Job Description:

Summary:  The RGI Administrator is to provide both existing and potentially new residents with an impeccable level of customer service through processes established by the Client and Greenwin Inc. The administrator will also be responsible for administrating Rent Geared to Income (RGI Process) and applicable tenant Acts.

Job Requirements:

Duties & Responsibilities:

  • Complete lease renewals, rent calculations while following the RGI guidelines
  • Review eligibility for RGI households annually, within the time frames set out by the City's RGI guidelines
  • Maintain tenant files to ensure they are in accordance with the record keeping requirements set out by the Act
  • Professionally and courteously handle inquiries from prospective/current residents
  • Complete and execute the signing of all new leases
  • Collect arrear payments and complete cheque processing
  • Follow up with vacancy controls, move outs and rental control, legal processes with arrears collection
  • Take prospective residents to view suites that meet their needs
  • Regularly inspect upcoming availability of units
  • Provide administrative support to the site staff and Property Manager as required
  • Assist in maintaining a high level of client satisfaction and public relations including all forms of communications with the residents
  • Other duties as assigned

Qualifications:

  • College/University preferred
  • Yardi Voyager an asset
  • Knowledge of the rental/leasing industry (2 years' experience)
  • Preferred knowledge with Non-Profit Housing Services Act (HSA), Rent Geared Income (RGI) Guidelines, and Toronto Community Housing policies/procedures
  • Proficient with computer software, specifically MS Office and familiar with HMS and EZ Trac systems an asset
  • Ability to maintain professionalism and composure at all times
  • Strong communication and interpersonal skills
  • Exceptional customer service skills
  • Patient and understanding with Residents
  • Ability to multi-task in a fast-paced environment