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Resident Experience Coordinator

Job Location: 2337 Taunton Rd - Oakville, ON
Job Type: Full Time
Wage Type: Salary
Wage Amount: TBD

Job Description:

Summary: The Resident Experience Coordinator is responsible for ensuring a positive rental experience for new and current residents, through the facilitation of resident service programming. In addition, this role will assist with day-to-day administration and leasing functions within the management office. 

Job Requirements:

Duties & Responsibilities:

  • Provide direct support to Leasing and Management office with online leasing platform (Rent Café) and Concierge portal and update systems as required
  • Facilitate the administration of leases, schedules, forms, etc. within the system  
  • Create and organize move-in packages
  • Maintain knowledge of the Property including surrounding neighbourhoods
  • Communicate and work with Administrator to ensure suites are delivered on time
  • Lease apartments and prepare on line applications and move in packages on turnover
  • Establish and maintain relationships with community organizations, including local businesses for added value 
  • Plan and execute resident service programs
  • Provide administrative support as required
  • Ensure maintenance of office, amenity space and guest suite supply with fulfillment on inventory.
  • Professionally and courteously follow up with residents on move in experience
  • Assist residents with online tenant portal
  • Assist with move in and move out suite inspections, as required.
  • Carry out other duties and/or procedures as required. 

Qualifications:

  • College/University Diploma preferred 
  • 3-5 years related customer relations and/or sales experience
  • Strong communication and interpersonal skills
  • Exceptional customer service skills
  • Proficient with computer software, specifically Microsoft Office
  • Marketing experience an asset
  • Ability to work flexible hours when needed, including evenings and weekends