Resident Experience Coordinator

Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction and the first point of contact for prospective residents—helping to shape a warm, connected, and welcoming community.

Salary Range: $47,000 - $52,000 per year

What You’ll Get To Do:

• Develop and implement initiatives that boost resident satisfaction and build a strong sense of community.
• Plan and host engaging resident events, programs, and activities.
• Act as a key liaison between residents and management, addressing concerns with empathy and efficiency.
• Conduct surveys to gather feedback and improve resident services based on insights.
• Collaborate with vendors and local partners to offer exclusive resident perks and promotions.
• Oversee the maintenance and functionality of resident amenities and facilities.
• Assist new residents with onboarding, ensuring a smooth move-in experience.
• Maintain accurate resident records and support the site team with administrative tasks.
• Manage purchase orders, contractor scheduling, and suite marketing efforts as needed.
• Respond professionally to resident inquiries—both in person and by phone—with a customer-first attitude.
• Recommend and implement service improvements in collaboration with the property team.
• Stay informed on industry trends to continuously elevate the resident experience.

Who You Are :

•       College Diploma in Business Administration

•       Preferred knowledge/experience in Property Management

•       Strong communication and interpersonal skills

•       Exceptional customer service and organizational skills

•       Proficient with computer software, specifically MS Office

•       Knowledge of Yardi preferred

•       Patient and understanding with residents

•       Team player who has the ability to multi-task in a fast-paced environment

 Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply. This position reflects a current vacancy within our organization. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.