Resident Experience Coordinator

Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts and support property operations at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction, helping to shape a warm, connected, and welcoming community.

What you’ll get to do:

Resident Engagement & Community Building:

• Develop and implement strategies to enhance resident satisfaction and engagement.
• Plan and coordinate resident events, programs, and activities to foster a sense of community.
• Act as the primary liaison between residents and management, addressing concerns promptly and effectively.
• Conduct regular surveys and gather feedback to continuously improve the resident experience.
• Build partnerships with vendors and local businesses to provide residents with exclusive discounts and perks.
• Assist with new resident onboarding, providing community information and resources.

Facility & Amenity Management:

• Oversee resident amenities and common areas to ensure they are clean, well-maintained, and meet resident needs.
• Assist with the scheduling of contractors and service providers as required.
• Support the upkeep of model suites and vacant units, ensuring they are tour-ready at all times.

Administrative Support & Operations:

• Maintain accurate resident databases and records.
• Provide administrative support to the site team and Manager, Residential Operations.
• Manage purchase orders, ensuring timely creation, receipt, and accuracy.
• Professionally and courteously respond to phone and walk-in inquiries from residents and prospects.
• Recommend and support service improvements based on resident interactions and team insights.

Leasing & Marketing Support:

• Respond to leasing inquiries, schedule tours, and conduct suite showings for prospective residents.
• Promote the features and benefits of the community, maintaining a strong understanding of the property.
• Process rental applications, complete background checks, and prepare lease agreements.
• Track leasing activity, maintain accurate occupancy records, and support overall marketing efforts.

 Who you are:  

• College Diploma in Business Administration
• 2+ years of customer service experience
• Preferred knowledge/experience in Property Management
• Strong communication and interpersonal skills
• Exceptional customer service and organizational skills
• Proficient with computer software, specifically MS Office
• Knowledge of Yardi preferred
• Patient and understanding with residents
• Team player who has the ability to multi-task in a fast-paced environment

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply.