Customer Service Representative

Summary:  The Customer Service Representative is to provide service excellence to prospective/current residents as well as administrative support where required.

Duties & Responsibilities:

• Professionally and courteously handle all telephone and ‘walk-in’ enquiries from prospective/current residents - answer all questions patiently and offer information as needed
• Provide administrative support to the site staff and Property Manager as requested and as directed by Manager
• Create maintenance requests for residents and escalate as required
• Accept payments from walk in tenants and respond to inquiries through system
• Maintain an orderly office area at all times
• Assist in maintaining a high level of client satisfaction and public relations which will include all forms of communications with the residents
• Create and deliver 24-hour notices to tenants as required
• Setup buzzer codes and key fobs at the front desk for tenants
• Assist team in assessing service performance and customer satisfaction
• Other duties as assigned by the Property Manager

Qualifications:

• College Diploma in Business Administration preferred
• Maintain professional demeanor at all times
• Strong communication and interpersonal skills
• Exceptional customer service skills
• Proficient with computer software, specifically Word and Excel
• Patient and understanding with residents
• Team player
• Ability to multi-task in a fast-paced environment

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply.